VPN won’t connect

[Afphoenix]

Hi I have received a new router from talk talk and the VPN for my work laptop won’t connect it I use my old router it is fine. Can someone please help. I have looked at other threads and it seems to it might need a firmware update. 

[Debbie-TalkTalk]

Duplicate thread. I have posted on your other topic on the Community.

[Gliwmaeden2]

Closing this topic as new topic started here: 

https://community.talktalk.co.uk/t5/Broadband/New-router-and-VPN-won-t-connect/td-p/2993731#M858182

[Afphoenix]

I have been given a new router and now have the same issue with the VPN not connecting. Please help

[Chris-TalkTalk]

No problem Afphoenix, happy to help 🙂

Chris

[Afphoenix]

Thank you so much for sorting this it is now working. I have spoken to several people from customer services over the phone who were not help at all. 

Thank you 

[Chris-TalkTalk]

No problem, the update is running now 🙂

[Afphoenix]

Ok thank you 

[Chris-TalkTalk]

OK, I'll start the update now, please don't switch off your router

Chris

[Afphoenix]

Yes please if you can do the update and let me know when it is done. Thank you. 

[Chris-TalkTalk]

OK thanks. I can update the firmware now if you like? It will take up to 10 minutes for the update to complete

[Afphoenix]

I have now connected the new router as I have had to use my old router due to that being the only one that connects to the VPN. 

[Chris-TalkTalk]

OK thanks. Do you currently have the new router connected?

Chris

[Afphoenix]

I have now updated this information. 

[Chris-TalkTalk]

Hi Afphoenix,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris