We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

New router and VPN won’t connect

Afphoenix
Popular Poster
Private Message

on ‎05-10-2023 03:42 PM

Message 3 of 3

Hi I have received a new router from talk talk and the VPN for my work laptop won’t connect it I use my old router it is fine. Can someone please help. I have looked at other threads and it seems to it might need a firmware update. 

Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎06-10-2023 07:10 AM

Message 1 of 3

Hi Afphoenix

 

I'm sorry to hear this.

 

Is the new router connected at the moment or are you using the old router?

 

I will need to check the firmware version once the new router is connected.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-10-2023 08:50 PM

Message 2 of 3

Hi, @Afphoenix.

 

Staff will pick up your thread during the day. They are on here Monday to Friday. 

 

I'll put a note on your old one that you have started this new topic, so look out for their reply on here.

Gliwmaeden2, a fellow customer.
© TalkTalk 2025