VPN

[njk1963]

Hi

im unable to connect to my vpn 

I’ve read that this may be due to the router firmware

how do I get an update please 

[Debbie-TalkTalk]

Hi Mike

I will take a look at your topic now.

Thanks

[Skynet_TX]

Hi @Mikey_C,

The support team here will help you on the new topic that you have created.

[Mikey_C]

Hi,

I've just had new fibre installed and have an issue not being able to connect to work VPN. Won't let me use teamviewer either and wont let me access certain websites. All my homesafe settings are switched off and I can access the vpn using my mobile as a wifi hotspot so the router is the culprit. I have tried rebooting both the openreach modem and the router. The router is Sagemcom Fast 5464-2.T4

Any assistance would be greatly appreciated.

Rgds,

Mike

[Debbie-TalkTalk]

Hi Nick

Thanks for letting us know 🙂

I have sent you a link to a short survey for the Community.

Debbie

[Karl-TalkTalk]

Hi

Thanks for confirming.

Karl.

[njk1963]

Hi Debbie 

sorry for not responding sooner 

yes the VPN is now working 

thank you for all your help

regards

nick

[Debbie-TalkTalk]

Hi Nick

How are you getting on?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Nick

Thank you 🙂

Debbie

[njk1963]

Thanks Debbie 

I’ll test it tonight and let you know how I get on

regards

nick

[Debbie-TalkTalk]

Hi njk1963

The update has now completed, please can you retest?

Thanks

[Debbie-TalkTalk]

Hi njk1963

Sorry for the delay.

I'm just waiting on an update for this firmware change.

I will post back shortly.

Thanks

[njk1963]

Hi Debbie 

thanks for your help
do I need to do anything?

regards

nick

[Debbie-TalkTalk]

Hi njk1963

I will need to make a change to the firmware. I will post back to confirm once this has been completed.

Thanks

Debbie

[njk1963]

Hi Chris

I have WiFi Hub 2

version SG4K100130

Sagemcom

[Chris-TalkTalk]

Hi njk1963,

I'm sorry to hear that you're experiencing problems with your VPN, which router do you have?

Chris