For queries about your TalkTalk broadband service.
on 07-04-2024 02:13 PM
I would like to cancel my phone but want to keep my WiFi
on 07-04-2024 10:05 PM
@Emmabill, with Fast (ADSL) Broadband and FTTC, the phone line and broadband can't be separated. They both come along the same copper line fundamentally.
To not use a Talktalk number at all, and only broadband, you'd need to upgrade to Full Fibre.
That's FTTP (to the premises).
Check whether that's available to you:
https://www.talktalk.co.uk/broadband/upgrade
However, if you click on the small print at the foot of that page, you'll probably find that none of the packages ends up being cheaper.
on 07-04-2024 04:05 PM
You will need to speak to the Loyalty Department for this, their direct numbers are 0345 1725157 & 0330 1278960.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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