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Wifi Calling Not Working

Hedge23
First Timer
Private Message TalkTalk
Message 3 of 3

Hi,

 

I'm trying to set up Wifi Calling on a Xiaomi phone. I appear to have it sorted, on the phone itself (set as on, in the phone app, carrier check disabled etc). But when I try a test (airplane mode but with wifi back on) I get "Mobile network isn't available. Connect to a wireless network to make a call."

 

But I'm connected to the network so something else is wrong.

 

Any ideas? I read about router firmware issues somewhere else on the forum. Could that be it?

 

Thanks 

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2 REPLIES 2

Message 1 of 3

Thanks, fr8ys.

 

No, I haven't tried another network.

 

I'm with Talktalkmobile. (If you meant Xiaomi, the manufacturer, then it's quite an old phone but, yes, there are a few comments, from some years ago. But they seemed to be solved, for the posters, via the "disable carrier check" stuff.)

 

You said you were missing a stage...wonder if I've missed something, too. Was it something straightforward? (I've rebooted, of course. No joy.)

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

WiFi calling should work whenever you are connected to a WiFi network, not just your home one.

 

Have you tried on another network to see if you can connect there?

 

I had issues myself with Lebara and finally found the solution on Google and found I was missings a stage. I also had to reboot my phone to get it to work.

 

Have you checked your mobile providers site or forum to see if others have had similar issues?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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