on 16-04-2022 03:05 PM
On my TalkTalk Wi-Fi Hub (version SG4K10002816t) i am not longer able to use Band 1 (2.4 GHz).
The Talktalk Wi-fi router is showing that the 2.4 Ghz Band status is "disabled", even though the usage of the 2.4 GHz band is enabled.
I have attached the output of the router webpage
I had a call with technical support team for more than half an hour.
But they were not able to fix the problem.
Can i have the Wi-fi Hub replaced?
on 26-04-2022 12:01 PM
on 26-04-2022 10:12 AM
on 25-04-2022 05:13 PM
Thanks for the help.
I got the new Wi-Fi Hub and the issue is fixed.
Please let train your techincal team, so that no other customer will have a bad experience as myself.
@Skynet_TX Thanks for the quick response.
During my recent talktalk broadband plan renewal, i had opted for Annual payment with the Amazon Pack and Netflix membership package.
I havn't received any details on
1. how to activate my netflix package
2. how to redeem the Amazon pack
Can you please look into it?
on 21-04-2022 07:39 AM
Sorry for the delay.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
on 20-04-2022 09:07 PM
You are much better off coming here to the community for support. As you have tried a factory reset the support team here will likely suggest that they send you a replacement router, they should hopefully be able to respond tomorrow.
on 20-04-2022 09:01 PM
Yes I have tried resetting the Wi-Fi hub multiple (atleast 5) times, still the 2.4 Ghz is disbled.
Can I have replacement of my Wi-Fi Hub?
I cannot talk or chat with TalkTalk technical team. I have had enough from them. Its been a horrible experience.
I called TalkTalk contact number. the technical team didn't even knew about 2.4 GHz (Band 1) of the Wi-Fi router.
I chatted with TalkTalk online chat no use. I spend 3 hours chatting and at the end they just stopped the chat.
on 19-04-2022 07:38 AM
on 17-04-2022 04:47 PM
Have you tried doing a factory reset by holding in the reset switch on the back of the router for over 10 seconds. If it still remains disabled after that then it is likely your router has developed a fault. The support team here would be able to arrange a replacement for you when they are back after the holidays.
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).