Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Want to cancel my phone but want to keep my wifi

Emmabill
First Timer
Private Message TalkTalk

on ‎07-04-2024 02:13 PM

Message 3 of 3

I would like to cancel my phone but want to keep my WiFi 

Labels:
0 Likes
2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-04-2024 10:05 PM

Message 1 of 3

@Emmabill, with Fast (ADSL) Broadband and FTTC, the phone line and broadband can't be separated. They both come along the same copper line fundamentally. 

 

To not use a Talktalk number at all, and only broadband, you'd need to upgrade to Full Fibre.

 

That's FTTP (to the premises).

 

Check whether that's available to you:

https://www.talktalk.co.uk/broadband/upgrade

 

However, if you click on the small print at the foot of that page, you'll probably find that none of the packages ends up being cheaper.

 

1000000558.jpg

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎07-04-2024 04:05 PM

Message 2 of 3

You will need to speak to the Loyalty Department for this, their direct numbers are 0345 1725157 & 0330 1278960.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes
© TalkTalk 2026