Where can I buy a new power cable for the router and a internet

[KadieJade97]

Unfortunately the cables are damaged, where can I get new ones 

[Debbie-TalkTalk]

Hi KadieJade97

I'm so glad to hear this. Thanks for letting us know 🙂

Debbie

[KadieJade97]

All received and up and running thank you! I am taking the old router to the post office tomorrow.

[Debbie-TalkTalk · Accepted solution]

Hi KadieJade97

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[KadieJade97]

Done

[Debbie-TalkTalk]

Hi KadieJade97

Thanks for your reply.

Please can you add your name and TalkTalk landline number to your Community Profile.

Debbie

[KadieJade97]

Yes please that fine 

[Debbie-TalkTalk]

Hi KadieJade97

Apologies for this. I will need to send you a replacement router which will include new cables and a returns bag for your current router.

Are you happy for me to arrange this?

Thanks

Debbie

[KadieJade97]

Sagecom FAST 5634-3.TB

[martswain]

@KadieJade97 staff member @Michelle-TalkTalk should be able to arrange a replacement router with all the necessary cables and power supply.

You will need to return the old router.

EXACTLY what model of router/hub do you currently have ?

[KadieJade97]

I spoke to live chat and they said they would send me the two wires I needed but today I’ve received an Ethernet cable, that isn’t what I needed, I need a power cable for the talk talk router and the cable that goes between the BT box on the wall and the router, can you help? 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. How are you getting on? Did you manage to get through to the Live Chat Team since your last post? Do you still need assistance with this?

Thanks

[KadieJade97]

Okay thank you! Yes I’ve damaged both power cable and the one coming out the bt box, I’ll try contact them.

[martswain]

@KadieJade97 if you do not get through on phone or chat, please update your community profile with your name and TT LANDLINE number so staff can identify you, only they can see those details.

Do not post here in the public forum.

[martswain]

TT do not supply power cables on their own.

Hopefully a staff member will arrange a replacement router pack, but be aware they do not normally work at weekends so calling 0345 172 0088 or using Live Chat may get a faster resolution.