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Broadband help

For queries about your TalkTalk broadband service.

Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Desbarnes84
First Timer
Private Message TalkTalk

on ‎19-11-2024 08:31 PM

Message 4 of 4

Every night since sunday my wifi has dropped out at 8.30pm for a number of minutes, sounds petty but i dont pay my bill for you as a company to be doing maintenance on servers/networks etc… at peak times of use!!!! Why are you doing this??? 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎21-11-2024 01:22 PM

Message 1 of 4

Hi Des,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎20-11-2024 06:46 AM

Message 2 of 4

Hi @Desbarnes84 

 

Apologies for this.

 

Have checked My Account to see if HomeSafe/KidsSafe has been switched on?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-11-2024 09:14 PM

Message 3 of 4

Check settings in Homesafe, @Desbarnes84. It may be set by default to a certain homework time etc.

Gliwmaeden2, a fellow customer.
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