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Broadband help

For queries about your TalkTalk broadband service.

Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Desbarnes84
First Timer
Private Message TalkTalk
Message 4 of 4

Every night since sunday my wifi has dropped out at 8.30pm for a number of minutes, sounds petty but i dont pay my bill for you as a company to be doing maintenance on servers/networks etc… at peak times of use!!!! Why are you doing this??? 

0 Likes
3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
Message 1 of 4

Hi Des,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @Desbarnes84 

 

Apologies for this.

 

Have checked My Account to see if HomeSafe/KidsSafe has been switched on?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Check settings in Homesafe, @Desbarnes84. It may be set by default to a certain homework time etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.