Do you have a TalkTalk router or a Shell one, what make/model is it anyway?
Does your TV (make/model please) normally have an Ethernet connected to the router as well as WiFi?
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
