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Wifi Problems on distance from router

brockhill
First Timer
Message 4 of 4

Hi

 

No problems with wifi in my home until last Friday when  devices more than a few feet from the router started dropping out. Tried changing channels but that made no difference.

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hello,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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KeithFrench
Community Star
Message 2 of 4

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi. This can happen at a moments notice, having been fine for ages.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Chris-TalkTalk
Support Team
Message 3 of 4

Hi brockhill,

 

Hi brockhill,
 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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