broadband dropping out for over 10min periods

[RoyKR]

Just seen other people having same issues. I live in Canterbury Area and this has been happening nearly every day for the last 2 weeks at least. It usually restores itself after 10 to 40 minutes.

[KeithFrench]

You're welcome, Fez. I am just waiting for more information from the customer.

[nomfezeko-TT]

Thank you so much @KeithFrench for stepping in. 

-Fez. 

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?