broadband

[Christoph]

We suspect an issue with your broadband

We need to run a line test between our network and your home.

During the test, your broadband and phone line will temporarily disconnect.

In order for us to keep you updated, we need your mobile number.

I have the webpage above and no indication of where I go from here. How do I give the number of my mobile which is on the account anyway? How is the line/speed/connection checked further?

[AllyM]

@Christoph ,

Perhaps you could give a few more details about what issues you are having with your service. Total loss of connection?, frequent disconnections? Slow speed?

@malpua ,

If you want help with your issues from TalkTalk staff, you should start your own topic.

[malpua]

Getting the same here. My broadband speed has dropped significantly from 56/57 Mb/s to 35/36 Mb/s in the last few weeks. Way below your guaranteed speed of 59 Mb/s for "Fibre 65". I would like a line test/check please. You already have my mobile number.

There appears to be nothing wrong with the phone line. It's clear with no noise and BT Open Reach say I should expect a minimum speed of 62 Mb/s. Have you downgraded the Fibre 65 package? That was a bit sneaky if you did. I wasn't told about that.

So. I'm looking for a Black Friday deal with someone else I think.