can't connect to vpn for work

[bassma]

I'm trying to use my company global protect vpn and as soon as I'm connected to vpn, I can't access any websites or apps anymore. However, when I use EE mobile data everything works fine. My router model is DSL-3782. Is there a way to fix this?

[Debbie-TalkTalk]

Hi bassma

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Debbie

[bassma]

Yes, the new router is working fine. I will post back my old one.

Thank you.

[Debbie-TalkTalk]

Hi bassma

Have you received the replacement router?

Thanks

[Debbie-TalkTalk]

Hi bassma

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[bassma]

okay sure

[Michelle-TalkTalk]

Hi,

We can send a replacement router, would this be ok? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[bassma]

done.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[bassma]

I have updated the details requested

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks