can't do line test, speed is super low

[Kirst2000]

Hey, 

So my download speeds have been shockingly low for a while, ran a speed test today and its <1. It suggested I do a line test, but then couldn't do it for some reason and me being fairly weak on tech know how am now stuck. 

I am the only person using my connection, so its not overuse, my flat is tiny so its not a case of distance and I can't seem to find the talk to TalkTalk page. 

Horray!

[Debbie-TalkTalk]

Hi Kirst2000

Thank you. The line test is detecting a potential fault towards the property.

Is the router at the test socket at the moment? Have you tested with a different router?

The next step following this will be an Openreach engineer visit to the property.

Debbie

[Kirst2000]

Have done, thanks 🙂

[Debbie-TalkTalk]

Hi Kirst2000

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie