connected to wifi and broadband but no internet

[michelle1000]

Has any lucky soul been able to get this type of problem sorted - our devices are connected to the router / signal but states "Connected , no internet" - had this problem about 6 months ago and after a soul destroying 3 hours + on the phone did not get resolved, it just seemed to sort itself out - this is applicable to both wifi and connection through ethernet - customer services just seem to want to check that every single devices system is up to date and have to confirm which system on which device - the problem is not our devices Talk Talk - it is somewhere your end.

I have turned off router, reset router, turned off devices, checked for updates. At a loss now to what to do next - it has taken ages to write this post as keeps dropping in and out !!!

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Skynet_TX]

Hi @michelle1000,

What model of router do you have ?

What light(s) are showing on the router when you have these issues ?

You mentioned in your post that it took ages to write as it kept dropping in and out, can you clarify what you mean, are you saying that your devices are randomly connecting and disconnecting all the time (both wireless and ethernet connected devices) ?. 

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.