cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

hg635 reverting to factory settings

davethurston
Chat Champion
Private Message TalkTalk
Message 7 of 7

Hi All,

Been using HG635 for many years, no problems ever.

Suddenly started reverting to factory settings every couple of hours.

I suspect the  hardware/firmware  is corrupt. 

Any chance of a replacement?

0 Likes
6 REPLIES 6

Message 1 of 7
0 Likes

Message 2 of 7

hi debbie,

thanks for your offer of Huawei hub instead of the old HG635.

On this occasion, I think I'll decline your kind offer and go look on fleabay....

thanks anyway,

Message 3 of 7

Hi davethurston

 

Apologies, we can't send a HG635 anymore. I can send a Huawei WIFI hub?

 

Thanks

 

Debbie

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 7

That is down to TalkTalk not me. I doubt very much if they have any HG635s left these days.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes

Message 5 of 7

Hi Keith, thanks for response.

Any chance specifically of an HG635 again as a replacement - I wrote some software that monitors the HG635 router but cannot cope with  later models such as the dg8041w ?

If not, then anything reliable would be good.

Thanks in advance,

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 7

I think a newer router would be the thing to go for, I will ask TalkTalk for you on your behalf.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
0 Likes