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Broadband help

For queries about your TalkTalk broadband service.

iPhone WiFi issues

Belgium
Popular Poster
Private Message TalkTalk
Message 27 of 27

In the last 5 months or so mine and my wife’s iPhones keep losing WiFi signal from our talk talk router (sagecom)

to reconnect you have to toggle WiFi off and on on our phones 

this has never been an issue before in my 5 years with talk talk

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26 REPLIES 26

Message 21 of 27

Good morning,

 

Does the iphone have the latest version of IOS? What version of IOS does it have please and could you also confirm the model of iphone?

 

Thanks

 

Michelle

 

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Belgium
Popular Poster
Private Message TalkTalk
Message 22 of 27

Keith the thread I was referring to was titled IPHONE TO ROUTER DROPS OFF, but I’m not technically minded enough to link it to this thread 

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Belgium
Popular Poster
Private Message TalkTalk
Message 23 of 27

The firmware version is 174,

i will search for the other post I mentioned 

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KeithFrench
Community Star
Private Message TalkTalk
Message 24 of 27

Go to the router's login page in your browser, by going to:-

 

192.168.1.1

 

There is no need to login. At the bottom left of the page is the firmware version & the last three digits will most likely be 174 or 202.

 

You mentioned in your PM about some other similar threads that I have commented on, please can you give me a link to one of them to remind me of the problem.

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Belgium
Popular Poster
Private Message TalkTalk
Message 25 of 27

Hi Keith, yes the problem only appears to effect iPhones, windows laptops, iPads and chromebooks all ok.

how do I check the firmware version of my router 

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KeithFrench
Community Star
Private Message TalkTalk
Message 26 of 27

Hi @Belgium 

 

Thank you for creating a thread for this. Does the problem only affect iPhones? Which firmware version is running on your router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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