For queries about your TalkTalk broadband service.
on 14-10-2024 03:47 PM
In the last 5 months or so mine and my wife’s iPhones keep losing WiFi signal from our talk talk router (sagecom)
to reconnect you have to toggle WiFi off and on on our phones
this has never been an issue before in my 5 years with talk talk
on 15-10-2024 06:52 AM
Good morning,
Does the iphone have the latest version of IOS? What version of IOS does it have please and could you also confirm the model of iphone?
Thanks
Michelle
on 14-10-2024 05:06 PM
Keith the thread I was referring to was titled IPHONE TO ROUTER DROPS OFF, but I’m not technically minded enough to link it to this thread
on 14-10-2024 04:29 PM
The firmware version is 174,
i will search for the other post I mentioned
on 14-10-2024 04:24 PM
Go to the router's login page in your browser, by going to:-
192.168.1.1
There is no need to login. At the bottom left of the page is the firmware version & the last three digits will most likely be 174 or 202.
You mentioned in your PM about some other similar threads that I have commented on, please can you give me a link to one of them to remind me of the problem.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 14-10-2024 04:19 PM
Hi Keith, yes the problem only appears to effect iPhones, windows laptops, iPads and chromebooks all ok.
how do I check the firmware version of my router
on 14-10-2024 03:57 PM
Hi @Belgium
Thank you for creating a thread for this. Does the problem only affect iPhones? Which firmware version is running on your router?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?