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Broadband help

For queries about your TalkTalk broadband service.

internet cutting out

Sunshine6
Conversation Starter
Private Message TalkTalk

on ‎04-03-2022 01:19 PM

Message 5 of 5

My internet works for a 2MINS and then it stops. Only restarting the laptop makes it work. THis happened last month too.

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Sunshine6

on ‎07-03-2022 07:23 AM

Message 1 of 5

Morning,

 

It's ok. Please let us know if you need any assistance 🙂

 

Thanks

 

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Sunshine6
Conversation Starter
Private Message TalkTalk
In response to Michelle-TalkTalk

on ‎04-03-2022 07:37 PM

Message 2 of 5

It is ok now. Sorry to have bothered you.

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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎04-03-2022 01:26 PM

Message 3 of 5

Hello,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Can I just confirm, does this also happen if you connect wired? Do any lights change on the router when this happens?

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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martswain
Philosopher
Private Message TalkTalk

on ‎04-03-2022 01:24 PM

Message 4 of 5

Sounds like an issue with your laptop unless other devices are showing the same issue.

 

Are you connecting via WiFi or LAN cable ?

 

What router do you have and what do the indicator lights show when the "internet stops" ?

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