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Broadband help

For queries about your TalkTalk broadband service.

internet down

KiaraSpin
Team Player
Private Message TalkTalk

on ‎14-09-2025 04:18 PM

Message 5 of 5

Hello, my internet suddenly stopped working. I have opened a case, turned down the model for 30 minutes but did not help. I am trying to get in contact with the help team via chat but that does not work either. Is there a phone number I can contact? 

Chiara Spiniello
Labels:
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4 REPLIES 4

Philile-TT
Support Team
Staff
Private Message
In response to KiaraSpin

on ‎15-09-2025 10:37 AM

Message 1 of 5

Great news. Thank you for confirming that, have a good day. 

Phili
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KiaraSpin
Team Player
Private Message TalkTalk
In response to Philile-TT

on ‎15-09-2025 10:34 AM

Message 2 of 5

Hi @Philile-TT no, thanks. The problem is solved now. 

Chiara Spiniello
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Philile-TT
Support Team
Staff
Private Message

on ‎15-09-2025 09:38 AM

Message 3 of 5

Hi there @KiaraSpin are you still experiencing an issue with your services? 

Phili
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fr8ys
Community Star
Private Message TalkTalk

on ‎14-09-2025 04:26 PM

Message 4 of 5

There is limited support on a Sunday.

Opening hours and lines of support can be found here.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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