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Broadband help

For queries about your TalkTalk broadband service.

internet not working

peterj67
First Timer
Private Message
Message 2 of 2

my internet has been on/off for 2weeks and 2 days ago failed completely a tt engineer visited 2 weeks ago when this first happened and could find no fault with the house setup and organised an open reach guy for 2 days later who found no fault but the line to be a problem and referred back to open reach who sent another tech engineer who referred back that a line survey was required. now 2 weeks later after many frustrating calls to tt I cannot find out what is happening. Each contact with tt I am asked to do a line test ! with no internet connection how?

I am getting close to changing supplier any help please

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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