my huawei hg633 router is no longer broadcasting a signal to rooms it reached before

[mitch3p]

so as per the subject line - signal is weak from the router can i get a replacement?

thanks

[Debbie-TalkTalk]

Hi mitch3p

How's the connection been over the weekend?

[Michelle-TalkTalk]

Morning,

Thanks for the update and we'll check back in with you after the weekend to see how you're getting on.

Thanks

Michelle 🙂

[mitch3p]

thanks for checking yes we did receive it and the signal from the router is better with the new one. The speed is not great from the router but i have not had time to check and change the channels to ensure we are not getting interference from our neighbours. I will do this at the weekend hopefully

thanks again for sorting the new router

[Debbie-TalkTalk]

Hi mitch3p

How are you getting on? Have you received the router?

[Debbie-TalkTalk]

Hi mitch3p

You're welcome 🙂

Debbie

[mitch3p]

thanks that is great

[Debbie-TalkTalk]

Hi mitch3p

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[mitch3p]

yes the phone number is correct and thanks for the speedy reply

[Debbie-TalkTalk]

Hi mitch3p

I'm sorry to hear this.

I can send you a replacement router. Can I just check, is the telephone number in your Community Profile the correct one? (please don't post the number on this thread)

Once I've confirmed the details are correct then I can then send the router.

Thanks