Hi,
Which package are youon for your broadband?
Which TV box do you have? TV Hub, 4k box or older YouView box?
How is the box connected to the internet? Hard wired to the router, via powerline plugs or via WiFi?
Is this buffering on live TV or when you are using catchup apps such as the iPlayer or ITVX?
What have you tried to resolve the issue? Reboot the router? Turn the TV box off at the mains and restarted it? Anything else?
If you can let us know the above answers we van give the correct advice.
Also, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
