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Broadband help

For queries about your TalkTalk broadband service.

order cancelling

brenwal
Participant
Private Message

on ‎23-03-2022 10:37 AM

Message 4 of 4

I want to cancel my order for upgrade to full fibre but cannot get through on phone line what can I do now have tried to cancel on chat line but all they says is I have to phone 

 

brenwal
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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎23-03-2022 11:37 AM

Message 1 of 4

Hi brenwal,

 

I can see that ferguson has pointed you in the right direction, apologies for any inconvenience


Chris

 

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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brenwal
Participant
Private Message

on ‎23-03-2022 11:04 AM

Message 2 of 4

Thank you for your reply will try but don't have much hope of success

brenwal
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ferguson
Community Star
Private Message TalkTalk

on ‎23-03-2022 11:00 AM

Message 3 of 4

You will have to persevere with the phoneline I'm afraid, try 0345 172 0074. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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