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Broadband help

For queries about your TalkTalk broadband service.

power point

liverpool8
First Timer
Private Message TalkTalk

on ‎08-09-2025 06:47 PM

Message 3 of 3

The plug you have sent me for new broadband wont fit socket. The simple reason is the socket is low to the floor and the power plug you sent is the opposite way around to the old one.  The old one doesnt fit its smaller. So big big big error on your part. If the power plug was opposite way around it would fit every where. every condition. Very poor design fault from Talk Talk I am afraid. 

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2 REPLIES 2

nambuso-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎09-09-2025 08:01 AM

Message 1 of 3

Hi there 

 

@fr8ys Thank you very much for the support.

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fr8ys
Community Star
Private Message TalkTalk

on ‎08-09-2025 06:55 PM

Message 2 of 3

Not TalkTalk design, but the manufacturer.

 

I'd suggest if it doesn't fit that and extension lead plugged in would be your best option so the plug would then be horizontal to the floor.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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