slow speeds and showing only agreed contract of 14 meg I signed up to the minum of 16 meg

[Warlock]

Since I joined I have had nothing but problems my original contract states clearly that lowest speed would be 16 meg not 12 add constant drop-outs and poor speeds constantly having to reset router.

IT IS NOT MY side nor my equipment that has been ruled out by your own talk talk engineer and BT engineer both have stated its exchange side or talk talks side that need to sort this

[Debbie-TalkTalk]

Hi Warlock

The router would be a Sagemcom WIFI hub. Would you like me to send this out to you before arranging another engineer visit?

In regards to the replacing of the line, this would be a decision made by Openreach. Once FTTP is made available in your area then it will show on our availability checker.

Thanks

[Warlock]

IE line replaced from property to exchange and or DLS offers as at this time considering BT fiber offer of 150+

Base speeds of 65 meg to 80

[Warlock]

What router are you intending on sending and or preposing?.

If so plus an engineer at zero cost or as other occasions you have tried to charge me for a missed appointment b4 and I had to go to great lengths every time to resolve every issue with a manager and a total replacement of line will be acceptable as per local authority rules

[Debbie-TalkTalk]

Hi Warlock

We have to test with a different router. Would you like me to send one out?

I am trying to resolve this fault for you. We have standard steps that we have to follow, new router at test socket etc.

[Warlock]

What on earth are you on about different router ?

NO it's the standard adsl 2.0+ and DSL capable huwiee router your still missing the point I AM being offered DSL and now I can't even load a web page period an engineer AT ZERO ZERO COST may be used to attmept what I keep repeting ! tatlk engineer 2 BT enineers from open reach have stated your side and exterior to property REsolve this or as stated you will hear from my local area digital team and ombusdman

[Debbie-TalkTalk]

Hi Warlock

Ok thank you. If you have tested with a different router at the test socket then I will need to arrange another engineer visit.

Would you like me to arrange this? I can escalate this over to Openreach and advise that this is a ongoing fault.

In regards to FTTP we can only offer this once it's available in your area. Our availability checker is on this page

Guide to Full Fibre and FTTP | TalkTalk

[Warlock]

It's never been out since 1st assistant asked of it is now I am getting no connection or line tone period also you seem to be trying to reset the line down from prior speeds to a point now I can't even load a Web page tested on phone same issue 

[Debbie-TalkTalk]

Hi Warlock

Would it be ok to connect the router at the test socket with the face plate removed so I can run one more line test in this set up?

[Warlock]

Sync speed in master socket is lower than prior sync of 28 also constant line drop router report you and exchange dropping the line.

3 count them 3

one talk talk engineer says outside property

2 BT engineers who fixed master socket said exterior IT IS NOT MY EQUIPMENT when I can see you dropping the line from the exchange

either fix the line period or the issue, or I will take this further to ombudsman and north Ayrshire digital resolver teams who are duty bound to give good connections to my local area and insist you resolve this matter and give DLS fibre or an ADSL max speed of 28 Meg minimum measured by them and BT to myself or DSL at 68 to 80 or direct fibre at 150+

That is your LAWFUL remit via my area council and digital rights and right to have minium access without issue.

I also would like to not that I have notices from BT, EE, Virgin, Plusnet, Sky, O2,and many others  all offering fibre to me at speeds far faster

my contract via phone was changed to a minimum of 16 and a max of 22 confirmed by your agents and this will be reflected in my contract and resolved to my satisfaction or charges to your selves for dire service loss of benefits and income

[Debbie-TalkTalk]

Hi Warlock

I'm really sorry to hear this.

I can see that the SNR is dropping low and this can affect the stability of the connection.

I have completed a data port reset and I've also optimised the connection but the SNR hasn't increased.

Line is now in sync at 18mb.

The line tests are detecting a potential fault towards the property. Is the router at the test socket at the moment?

Thanks

[Warlock]

Since I joined I have had nothing but problems, my original contract states clearly that lowest speed would be 16 meg not 12 add constant drop-outs and poor speeds constantly having to reset router.

IT IS NOT MY side nor my equipment that has been ruled out by your own talk talk engineer and BT engineer both have stated its exchange side or talktalks side that need to sort this

engineers will not enter to my property as line drops via my router logs are by exchange or yourself also quit dodging the DSL fibre I mentioned downstream sync speed speed validated by BT staff is 28 Meg minimum to my property also fibre and DSL many thanks AGAIN NO FEES OR CHARGES TO MY self as the issue is outside line to box to exchange being old and in dire need of digital replacement

[Chris-TalkTalk]

OK thanks. The maximum possible downstream sync speed on the service that you are currently on, is 24Mbps. The actual sync speed achieved depends mainly on the length and quality of the line (thoughput speeds are always lower than sync speed).

We can arrange an engineer visit to investigate the connection drops. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

[Warlock]

One socket no phone one line filter in place also max speed ADSL 2.0+ from my local exchange is 28 meg max my contract was 16 minium not the 12 stated this will be corrected to reflect 28 max and 16 minimum I have tested main master socket and still continnual line dorps or lower than expected speeds despite sync showing  22 even then web and streaming are impossible nor is gaming sharing emails it's like having 4.8k dial up again

[Warlock]

Spare me the time I have done all of these things the line keeps dropping as the issue is not my side and my contract was chagnged to 28 meg 16 min not 12 my original contract shows a min of 16 .

master socket tests are the same 3 engineers ahve stated it's exterior to my property and I want my contract to reflect minum or agreed contract of 16 meg not the 12 also I am now in a DSL fiber area which you keep ignoring I have this verbaitum from bt as correct line speeds to my home a max of 28 a min of 16 this has been checked BY talktalk engineer and two bt engineers

[Chris-TalkTalk]

Hi Warlock,

Thanks, I've now found your details. Your router is currently in sync at 18Mbps, although I can see that your connection has been dropping. How many telephone sockets do you have? Is your router currently connected to your test socket if you have one? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Warlock]

Well that explains a lot apparently my mobile phone had copy pasted my mobile 2 times the land line number is now corrected chris

[Chris-TalkTalk]

Hi Warlock,

I can't find an account linked to the telephone number that you've entered in your community profile, Can you add your account number to the private notes section of your community profile

Chris

[Warlock]

They are correct however the matter will not be discussed by phone again house no has no phone and spam or calls from you will be ignored 1st language English or Scottish if I call in future this and non closed issues are still to be resolved 

[Chris-TalkTalk]

Hi Warlock,

Could you check the telephone number that you've entered and confirm that it's correct and your current TalkTalk landline telephone number

Thanks

Chris

[Warlock]

Set that however don't try phoning the house number since I have no phone connected also inform talk talk Cust service that silent messages left on voice mail will be considered harassment and also from withheld or registered scam numbers