unable to connect to my work using a VPN

[David1960]

Hi I have been working from home for a few years but in the last couple of weeks have been unable to connect to my workplace. i was  told by our IT it was to do with a firmware update.

i have a sagem router and am running widows 10.please can you help?

[Debbie-TalkTalk]

Hi David

How are you getting on, is this working ok now?

[Debbie-TalkTalk]

Hi David

All updated, please can you retest and let us know how the connection compares.

Thanks

Debbie

[David1960]

Hi Debbie,

yes that's fine Thank you for your help

[David1960]

Done

[Debbie-TalkTalk]

Hi David

Thanks for adding your details.

Will it be ok if I make a change to your firmware this morning?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

[Debbie-TalkTalk]

Hi David

Thanks for creating a new topic. Please can you add your name and landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie