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Broadband help

For queries about your TalkTalk broadband service.

wififi

Fingerpost
First Timer
Private Message TalkTalk
Message 4 of 4

My wifi keeps going off.

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3 REPLIES 3

nambuso-TT
Support Team
Staff
Private Message
Message 1 of 4

Hi there @Fingerpost. I am very sorry to hear this. I will look into this for you, just to confirm you are experiencing dropping connection? 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 4

Is this just WiFi, or is your internet connection generally perhaps glitching? Are all your connected devices affected? Which make and model of router do you have?

 

Subject to that, if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online on Monday.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@Fingerpost

 

Forum support staff are not back before Monday  - c 7am - 5pm.

 

Meanwhile phone support on 03451 720088 after 9am on Saturday or use Chat either day.

 

Full details of their hours:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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