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Password change needed to Onetel email

First Timer


I have an urgent need to change my onetel password because I believe my account has been compromised. I would appreciate help to inform me what I need to do to progress this asap.



Community Star

Hi @Davefromessex_1 


Just acknowledging your request and confirming it's escalated to the TalkTalk Community Team to authorise a password change for you.


Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the onetel email address with any relevant other notes and finally save changes.


TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here.


You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.


You'll then get a call on your mobile and a team member will run a security check and give you the new password.


When the onetel mailbox is migrated to the TalkTalk Mail platform and you have a MyAccount as a MailPlus or Broadband customer then you'll be able to manage the password change there or set up Reset Details for when you forget the password and need to reset it.


What makes you think your onetel mailbox has been compromised?  There are scam emails in circulation.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

First Timer

Thanks Gondola for your speedy reply.

I have added the information required in the private section of my personal info. A credit report agency informed me that they had seen my details published and alerted me.

Thanks again for your help




First Timer

Hi Gondola

It's a few days since your reply concerning changing my onetel password. Maybe the virus plus weekend and bank holiday have slowed things down but as you can imagine I am keen to change my password as soon as possible. Do you have an idea when I can expect a ressponse from the IT team?



Community Manager - TT Staff

Hey Dave, 


I have sent you a private message with some questions, if you could reply to that we'll get this sorted for you. 



Stephen, Community Manager

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