Hi Christine959, is the sender receiving any error messages? If they're getting TT992 then please let me have the senders domain that's the bit after the @ symbol. If not is the email address in your filters on TalkTalk Webmail?
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
