Pipex - Complete Loss Of Service

[glassman999]

The number of emails I have received  over the last 5or 6 days has gone from about 40 or 50 a day to about 12. Have no way of knowing what is missing. 

this really is a mess, especially as Talktalk do not communicate anything.

[gmlack]

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@glassman999 wrote:

this really is a mess, especially as Talktalk do not communicate anything.

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Perhaps they're sending out updates by email 😞

[nw1806]

In the middle of it all they managed to deliver my billing notification. Funny how that always works perfectly, no lack of resources or dysfunctional communications in that department.

[OCE_Ady]

To all, if you send yourself a message from Pipex to Pipex does it go through?

Ady

[pbar100]

That quite often fails.

But, I have just tried, and currently, yes I could send myself a mail.

[Pianist2]

Yes, at the moment!

[Muddymedic]

Hi @OCE_Ady .  That works for me, too!

[OCE_Ady]

 Ok thanks. I've been asked to pass on examples of the issue. If you can all make sure you've got the sender/date and time/ error message ready for me I'll raise the details to be investigated specifically.

Ady

[gmlack]

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@OCE_Ady wrote:

 Ok thanks. I've been asked to pass on examples of the issue.

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Well, I've already posted examples here of smtp.dsl.pipex.com refusing any incoming SMTP connexion when the sending issue occur. What more can be needed as "an example"?

[stevesurrey]

@OCE_Ady its not easy getting proof of messages that have not been delivered as I am sure you will appreciate. For instance, I have not received some regular, daily, email newsletter this morning.

Also, where do we stand on the missing emails from the outage of the weekend before last? Are the Admins still working on recovering these? Has the Manager you involved been able to get a response?

And, finally, can me please,Please, PLEASE have an update on when migration of Pipex mail to the new email platform will happen

[OCE_Ady]

Hi gmlack, please send the latest report you posted. You can send it to me by personal message include all the full email addresses.

Ady

[gmlack]

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@OCE_Ady wrote:

Hi gmlack, please send the latest report you posted.

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It's here:

https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Complete-Loss-Of-Service/m-p/2446915#M125576 

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@OCE_Ady wrote:

You can send it to me by personal message include all the full email addresses.

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There is no email address involved. This was the SMTP server rejecting any incoming call (and I suspect that the IMAP server was doing the same at the time).

[OCE_Ady]

That's another issue to be addresses seperately. What I'm currently concerned with is the loss of incoming mails since the outage last Friday.

Ady

[crusoe80]

As we all know an email address gets embedded in so many parts of our lives so if I wanted to vote with my feet and move to an alternate ISP I guess I would ultimately lose use of the Pipex email account ?

[Gondola]

Hi crusoe80 

You have a choice with TalkTalk. Yes you can give up using the pipex mailbox or you can choose in due course to subscribe to TalkTalk Mail Plus to keep your pipex mailbox active on the new TalkTalk Mail platform.

[nw1806]

"To all, if you send yourself a message from Pipex to Pipex does it go through?"

Randomly.

[nw1806]

Ady, I have sent you details of a number of bounced emails, for whatever good it may do. Don't they have error logs?

[OCE_Ady]

Yep I've replied to you. 

Ady

[nw1806]

I cannot give you the additional information you requested as only the SENDER of the emails will have this information. I gave you everything that groups.io gave me, which should be sufficient for the admins to find the right place in the system log files.

I suspect the TT email people are trying to give both of us busywork as a distraction here.

They must have system error logs, or can send test emails until it fails, as we have established that email doesn't have to leave the TT network for the problem to occur - and they should have access to non TT email for testing purposes anyway. Customers shouldn't have to do this for them.

[OCE_Ady]

I need that information for cloudmark support first and then dependant on what they come back with it will go to our email team directly.

Ady