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email account has disappeared

First Timer

Still trying to get access for my wife's tiscali email account, which disappeared without warning last Wednesday/Thursday. Been in touch everyday since, finally got a "fault raised" number and sms message, but still waiting. Have started copying chat messages should the ombudsman require them at some point.

Community Team - TT Staff

Hi AndyS26, I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:

Email address affected.


Full Name.


Date of Birth.


Mobile contact number.


Phone number linked to email address


Full postal address email is linked to.


Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


I have added all the details you need to find my email address


Emily Andersen

emily andersen