Accessing my webmail

[timmeroo]

Since Talk Talk took over my and my partners MyPostOffice email accounts (which had subsequently  been taken over by Shell Energy), I have no idea or understanding of how to access those webmail accounts at source. Whereas I can easily sign into my Talk Talk phone account, when it comes to signing into Talk Talk mail, it fails to recognise my password. I am at a loss as to why something that was easily done prior to Talk Talk takeover, has now been stymied. Please advise. TS

[Gliwmaeden2]

@timmeroo, for anything to do with your former Post Office  / Shell account you need to contact Talktalk directly. 

Phone support is not open for this on Sundays but Live Chat is available. 

Find the link and details of opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You must ask to speak to the Shell Migration team as other departments won't know what is going on with it.

[Billx]

Hi, @timmeroo 

As far as I know, your Talk Talk phone account, comes under your TalkTalk broadband account. There is usually no separate Talk Talk phone account. To get us into the picture, is it a part-fibre TalkTalk broadband account or something else? What does it say, when you log into your TalkTalk MyAccount? Second, what is/are the last part/s of you email address/addresses, the part after the @.

Bill