Adding second email address to mail box

[EJR07]

I can't add a second email address to my mailbox. I have subscribed to everymail. I have tried all the steps to add but I keep getting error messages. My poor dad can't send emails. Been trying to sort this for over two weeks, just keep going round in circles. Please help its so frustrating.

[sabelo-TT]

@EJR07, I do understand. I have just sent you a private message and would kindly ask for you to check on this. 

[EJR07]

Surely talktalk need to take some responsibility for only migrating the one email address on my previous subscription with them. I have always has two email addresses linked to my account? 

[sabelo-TT]

I understand your concerns however as you have now fully subscribed to Every Mail... All concerns about your email address will be resolved by Every Mail. 

[EJR07]

Same old story then, as when I contact everymail they send me back to talktalk. As I said previously I am literally going round and circles and no one is prepared to solve the issue. Beginning to think its all a con to get more money out of everyone so they don't loose their email address. Anyone got a direct phone number for everymail please?

[sabelo-TT]

@EJR07, I have just received feedback from this matter. After further investigation, I can confirm that since you have already signed up to Every Mail, you will have to get in touch with Every Mail as they will be the one to assist with adding/linking a second email account to your Every Mail account. 

[sabelo-TT]

@EJR07, I have just re-escalated this matter for you to make it a priority. 

[EJR07]

Any updates please? Still can't add my dads email address in my mailbox manager. This has been going on since the beginning of August and still no further on. 

[sabelo-TT]

I understand and thank you for helping out on your end with this @EJR07. As I have stated, I have now escalated this matter to our email team as they will get this matter resolved for you. I will also ask for your patience with this as communication will occur 🙂

[EJR07]

I think I have done it, find this so confusing getting back to threads.

[sabelo-TT]

With this being said, I will kindly ask for you to add the email address you are referring to your community profile, under the notes section please. 

[sabelo-TT]

Thank you for confirming this to me. Please note that have now escalated this matter to our email team as they will get this matter resolved for you. I will also ask for your patience with this as communication will occur 🙂 

[EJR07]

My dad is currently on trial with everymail so he could send emails again

[EJR07]

Plus emails to say his account would be deleted if he didn't subscribe. Even though his email is linked to my talktalk account. My everymail account says I only have one email which is mine. His email hasn't been carried over in the switch over and I have no way of adding it as error message appears saying this email already exists.

[EJR07]

Yes 

[sabelo-TT]

Thank you for this. Did they receive any communication from us about their email account being migrated to Everymail?

[EJR07]

No he doesn't, just my account. I pay £50 a year to keep our email addresses

[sabelo-TT]

Thank you for providing this information. If I may kindly ask, does your dad have an active TalkTalk broadband account?

[EJR07]

All I need is to able to add my dads email in my mailbox manager so he can access his emails again. Error code comes up when I try to add him saying email already exits. My dad gets the pop up message telling him he needs to subscribe to access his emails. I have subscribed so he doesn't need to. His email just needs adding to my mailbox manager.

[sabelo-TT]

@EJR07, allow me to conduct an investigation on my end for this matter. 

[EJR07]

No phonecall ?