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Ollpin1402!
First Timer
Private Message TalkTalk

on ‎16-06-2025 12:58 PM

Message 2 of 2

Last month I was sent a talktalk box to replace my faulty talktalk box.  I was charged £9.50 for delivery.  I contacted talktalk to complain.  Why should I pay for delivery when you are replacing your own faulty box?  I was informed that I would not b charged.  The charge appeared on last month's bill and I assumed that it would be deducted the next month.  There's no reference to the £9.50 in the current bill.  Will you honour your commitment?  

Allan Moyes

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1 REPLY 1

mandisa1-TT
Support Team
Staff
Private Message

on ‎16-06-2025 01:25 PM

Message 1 of 2

Hey there @Ollpin1402! We apologize for the inconvenience caused to you. As you have stated you were not informed of the £9.95 deliver charge and I have investigated the account and did not find notes stating you were informed of this charge, I can see a repair case was completed and resolution was indeed your equipment was faulty. I have waivered the charge, which is £9.95, you should be able to see this on your end, on your online my account under transactional history. 

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