After the hacking

[grahams2546]

I was hacked yesterday on my Tiscali e mail address and at least 1 person has now paid  £250 thinking it was me! And they out of all my contacts can least afford it. My query is that the hackers cleared out my inbox and my sent emails, this means that everything current has vanished from my PC, my iPad and from Talk Talk  webmail. Is there any way this can be restored by Talk Talk? 

[kanya-TT]

Hey there, @grahams2546. We are so sorry to hear you got scammed on your email. Can you tell us how this happened, we'd like to look into this for you.

Kanya

[Gliwmaeden2]

You need to change the password immediately and run antivirus  / malwarebytes software on ALL devices, @grahams2546.

What a nuisance for you! When emails are gone, they are absolutely gone, if they were also removed from the recycle bin.

Talktalk doesn't have your emails backed up anywhere, so customers are expected to store important things in their own backups.

If you need support from staff, contact Talktalk directly today on 03451 720088 or Chat. The forum support team is not back on here before Monday. 

[Divsec]

Hi @grahams2546 the scam victim should contact their bank, they are very helpful in these matters.

As for your emails, the team will check this for you when they return to work on Monday 

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

I would also suggest you check closely the settings on your email account, particularly rules and auto forwarding. Finally you have changed your password? 😁 🔑