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Attachments not opening

mcbaing
Newbie
Private Message TalkTalk
Message 2 of 2

Just recently the e mails I am receiving that have attachments. The attachments are not opening. When I go to view the screen goes black and I can’t return to the e mail. I then have to log out and then log back in to talktalk email. This is also affecting the e mails of previous dates when I was then able to open them. This is a problem with my I pad only as I can open the attachments on my mobile. How can you help.

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1 REPLY 1

Divsec
Community Star
Private Message TalkTalk
Message 1 of 2

Hi @mcbaing what make is your phone? Could be recent apple updates are responsible?

Can you download the attachments and then read them?

What format are the attachments?

I don't work here and all my opinions are my own.
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