BT email on the talktalk network

[HPMan1]

I cannot send email from my BT email address using the talktalk network. I have removed anti virus completely, rebooted several times, triple checked all the settings etc.

Some of the time emails are successfully sent even when anti virus program is installed and then randomly emails fail to send. Emails are always received without problem. When i use a mobile phone as a hotspot i have no problem in sending so i think it is not Outlook fault - i have repaired outlook (office 365) using both the quick and online repair and used scanpst and scanned the pst and though there were errors scanpst said, scanpst said it repaired the errors. (theres no info on what the errors are).

Im at a complete loss, any help welcomed. Cheers all.

[HPMan1]

i dont really require a tt email, it was just to test out my email client

[Billx]

@HPMan1 

Don't you already have any TalkTalk email address? e.g. .........@ talktalk.net or .........@ tiscali.co.uk

If you haven't any, then only TalkTalk Staff can allocate one to you, when you ask them.

The actual talktalk.net website is not operational. It is not even secured.

 talktalk's webmail website is here, https://apps.talktalk.co.uk/appsuite/, but one needs at least 1 TalkTalk email address, in order to log into it.

Bill

[kanya-TT]

No, we mean the internet. Are you having issues with it when accessing other website.

Kanya

[HPMan1]

i thought talktalk.net was talktalk's webmail website - i was thinking i might had to set up a tt email address to test the email client (outlook). 

[kanya-TT]

What do you mean TalkTalk.net will not connect?

Kanya

[HPMan1]

yes, other websites seem to be working ok, tho talktalk.net will not connect (not sure if its a working public accessible website)

[kanya-TT]

The TalkTalk network, is working fine when you try to access other websites? 

Kanya

[HPMan1]

yes only bt address (happening to other family members on the same bt email system - own individual email addresses but connecting on the same tt network connection- so bad they are forced to use bt web mail instead) - i dont have any other email addresses from other suppliers to check tho

[kanya-TT]

Hey there, @HPMan1. Is this happening to your BT email address only. 

Kanya