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Blocked from sending emails

jennyanydots1964
Newbie
Private Message TalkTalk

on ‎29-05-2026 01:40 PM

Message 2 of 2

I am unable to send emails, they appear to be being blocked. I suspect I have been hacked in some way as also have an alert from Norton security regarding my email address on dark web. I have reset the password but to no avail and the chatbot function appears to just take me in a circle. Just need a way of resetting my account to normal working. This is the reject message . 

Message could not be sent to the following recipients: "xxxxxxx (554 - 554 5.7.1 <mjs1967@talktalk.net>: Sender address rejected: You are blocked sending mail

 

Thanks

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KeithFrench
Community Star
Private Message TalkTalk

2 hours ago

Message 1 of 2

What service do you have? If you turn the router off for a full 30 mins (or possibly overnight depending on your package), this should get a new Public IP address on the router (if it is actually that which is blocked as opposed to your email address.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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