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email support

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Can receive email but not send on Mac mail. Settings all checked!

skrankoid
Visitor
Private Message TalkTalk

on ‎01-05-2026 04:00 PM

Message 4 of 4

Hi all

 

2020 27" iMac.  OS 15.7.3

 

Can't set up Mac mail properly.  Have followed online advice, carefully inputting talk talk settings.  MacMail will receive emails but will not send.  I get a  'Unable to verify account name or password' after inputting the info from TalkTalk.  It is an email server from my own website.  Webmail works fine.

 

Any help gratefully accepted!

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
In response to skrankoid

on ‎01-05-2026 05:20 PM

Message 1 of 4

OK, not too ancient as you say! Have you have tried deleting the email address from Mail and then reinstating it afresh? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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skrankoid
Visitor
Private Message TalkTalk

on ‎01-05-2026 04:52 PM

Message 2 of 4

Thanks for the reply.  Imac is running 15.7.3 Sequoia. So not too ancient. Webmail is fine but I have always used macmail previously with all my internet providers without issues. But cannot get talktalk to send emails.  Normally something that I could figure out easily but not this time.  

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ferguson
Community Star
Private Message TalkTalk

on ‎01-05-2026 04:22 PM

Message 3 of 4

The only issue I can imagine is that your are using an ancient version of MacOSvand thus the Mail app also.. If it's working on webmail then stick with that. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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