Can't access webmail account since update

[HoneyJune]

I have a tiscali email account. I can't access webmail since update.

[Ady-TalkTalk]

Excellent, thanks for posting back to let us know. 

Ady

[HoneyJune]

Thanks Ady, clearing the cache has worked 😊

[Ady-TalkTalk]

Have you tried clearing cookies and cache in the browser? Tested with another browser?

Ady

[HoneyJune]

Hi Ady

I've tried to change my password and I still can't access my webmail manager and emails on my computer.  I can access emails on phone and tablet.  Thanks 

[Ady-TalkTalk]

In that case use the Password Recovery Tool to reset the password. 

Ady

[HoneyJune]

I'm aware that I have a divert on my account.  I am unable to access my email manager to change my password or look at emails when I log in. All I get is a blank page after the update.

[Ady-TalkTalk]

Hi HoneyJune, are you aware that you have a mail divert in place? It may be that your mailbox has been hacked and you need to change the password to a new never used before password. 

Ady