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Can't sent email when outlook toggled on, but can when off

NanoSea
First Timer
Private Message TalkTalk
Message 2 of 2

Hi, When I'm using windows outlook toggled on the emails bounce back with the error bellow, however when toggled of back to windows mail, they send fine.

 

SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'smtp.talktalk.net' Port '587'. --> Unexpected SMTP server response. Expected: 235, actual: 535, whole response: 535 5.7.0 VayBr2h4mRZ2i Authentication Credentials Invalid (TT300)

Failure code: 3b3e

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1 REPLY 1

Gondola
Community Star
Private Message TalkTalk
Message 1 of 2

The error indicates that the password does not match to the sending email address. You have the password entered correctly in Windows Mail but not in Outlook for Windows.

 

Select Outlook for Windows and correct the password. You'll need to remove the account and add it afresh.

GondolaCommunity Star 2017-2024

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