Cannot send or receive emails from Thunderbird

[adamwhydle]

HI,

My Thunderbird email client stopped sending email yesterday after working ok for years.

I have looked at various forums and help pages and checked the smtp server (i have Tiscali email address), it is as below

SMTP:

• Server Name : smtp.talktalk.net
• Port: 587
• Connection Security: None
• Authentication Method: Password, transmitted insecurely

It just seems to time out

If i try to use TLS as below it comes back with an authentication error each time i enter the password and try and send an email.

SMTP:

• Server Name : smtp.talktalk.net
• Port: 587
• Connection Security: STARTTLS
• Authentication Method: Normal Password

Can somebody advise?

Also rather frustratingly i have reset the password on my Talk Talk account in case this was the issue and the SMTP server is using the same password and now my TalkTalk account is locked

Thanks

Adam

[Gondola · Accepted solution]

Perfect.

We do appreciate your time in letting us know. Thank you.

[adamwhydle]

Hi

All sorted, as i use an email proxy for incoming email (which is also in my from address), i had the account setting set to the incorrect email (proxy) address, it is all sorted now.

Thanks  again for all your help, much appreciated.

Adam

[Gondola]

OK, that means you're not using the SMTP outgoing server that should be linked to the email address you're sending from. The SMTP username and password are for a different email account.

Because each email address needs its own outgoing SMTP server setup you can add an SMTP server in the Outgoing SMTP server list.

Then on the Account Settings page, select the email account in the left pane and you'll see at the bottom of the main screen the ability to see and select from the drop down list the outgoing SMTP server settings for that email account.

The description needs to identify the email account

Server name: smtp.talktalk.net

Port: 587

Connection security: STARTTLS

Authentication method: Normal Password

User name: The full email address for the email account

Having linked each email account to dedicated outgoing server settings, when you send mail you'll be asked for the password. Tick to remember the password before entering the correct password.

[adamwhydle]

HI,

Thanks for the follow up, i have now managed to download email again from the POP3 mailbox with the new settings. I ma now back to my original issue of not being able to send mail from Thunderbird. I was presented with a password box when sending email, i entered my new password (same as my now successful POP3 password) but it still fails to send email via the SMTP server with the message below. Settings are same as below and unchanged. (

SMTP:

• Server Name : smtp.talktalk.net
• Port: 587
• Connection Security: STARTTLS
• Authentication Method: Normal Password

Sending of the message failed.
An error occurred while sending mail. The mail server responded: XLbBpy4bkXYoX MailFrom must match AUTH used (TT421). Please verify that your email address is correct in your account settings and try again.

Thanks

Adam

[Gondola]

Don't forget that when you changed Thunderbird from insecure settings to secure outgoing (SMTP) server settings you changed the password for the mailbox. So you'll need to change the password stored in Thunderbird's saved logins.

When sending mail you'll normally be presented with a password error and asked to remember the password and enter the new password in the pop-up box.

[Ady-TalkTalk]

Hi Adam, the email address in your profile has full function. Please let us know if you have another mailbox that needs restoring.

Ady

[adamwhydle]

HI,,

Many thanks for your help, it is appreciated

Adam

[Gondola]

The Thunderbird settings are spot on. It was previously set up differently so that was the cause of the switch off of device access?

The customer MyAccount will automatically reset in 24 hours. So that's a try again later tip.

The secure mail settings are good so I've requested that full access is restored for the email address mailbox in your Community profile Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[adamwhydle]

Hi Gondola,

Many thanks for confirming the settings, i have tried these but did not realise external email access had been disabled. I don't remember seeing the message from Talk Talk about the suspension of plain text email authentication, i cannot see it in my inbox so not sure i ever received it, when were these messages sent out?  Obviously encrypted transport for authentication is much more secure.  My present settings are as below so i guess my access has been suspended as i cannot send or receive email now from Thunderbird? Can you request it's re-reinstatement if the settings below are correct?

POP, which has also seem to have been suspended now

And SMTP

Also can you have my normal TalkTalk account re-enabled, i can access the community but not the normal TalkTalk portal.

Many Thanks

Adam

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides.

Settings for Thunderbird that you say is the only way you view emails are given below.

On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.

User Name is the full email address and Password is the email password.

• Start Thunderbird
• Select the Thunderbird triple line menu top right
• Select Account Settings from the menu
• Select Server Settings under the email account name in the left side panel
• Use the entries as shown in the table
• Look down the left side panel to Outgoing Server SMTP
• Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.

Thunderbird email client settings for all TalkTalk Mail domains including talktalk, tiscali and their sister onetel and pipex email addresses are:

Account Type	IMAP secure Email Account
User Name	Full email address
Password	Email password
Incoming mail server (IMAP)	mail.talktalk.net
Incoming Port	993
Incoming Connection Security	SSL/TLS
Authentication Method	Normal Password
Outgoing server (SMTP)	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
Authentication Method	Normal Password

However, if you happen to have a POP3 account then the only difference to the above table is the incoming server port that's 995 for POP3 secure mail.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

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