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Change password

Dannyboy24
First Timer
Private Message TalkTalk

on ‎08-06-2024 09:57 PM

Message 4 of 4

Why can't I change an email password. It meets the criteria but when I try I get a message saying 'Your password cannot be reset at this time. Please try again later'. Is there something wrong with TalkTalk? 

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3 REPLIES 3

Ady-TalkTalk
Support Team
Staff
Private Message
In response to Dannyboy24

on ‎11-06-2024 09:36 AM

Message 1 of 4

Hi Dannyboy24, are you trying to do that in MyAccount? If you could send me a personal message with your account number I can check this for you. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Dannyboy24

on ‎09-06-2024 08:28 AM

Message 2 of 4

@Dannyboy24, wait for staff support. 

 

They respond during the day, Monday to Friday. 

 

They'll be able to investigate.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Dannyboy24
First Timer
Private Message TalkTalk

‎09-06-2024 08:17 AM - edited ‎09-06-2024 08:18 AM

Message 3 of 4

Anyone? 12 hours later and I still can't change the password

 

Dannyboy24_0-1717917498594.png

 

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