Current broadband customer - I want to keep my lineone and Tiscali emails live with no extra fees

[Laurie08]

I believed that as a current bb customer I would not have to pay to maintain access to these old accounts I access via webmail.

An online chat told me I needed to subscribe to everymail and pay £50 per address. This is surely not true? 

I do not have a current TalkTalk email address - I have listed my historic addresses in my profile. I would be grateful for help and info.

[Philile-TT]

@Laurie08 The Everymail link is attached below, it could happen that you will be unable to subscribe if that the case please try the reset but first clear your browsing history and cache and cookies. 

https://everymail.com/support

[Laurie08]

Thank you Nambuso

I have tried several times in recent days to reset my passwords but not able to get beyond the first page - it is a time sump, and a frustration because I make no progress.

But I will try again later. 

I am pleased you have acknowledged there is something wrong with my recent experience. If you send me subscription links to Everymail and I subscribe and get immediate and trouble free access to my emails how do you think that will look?

[nambuso-TT]

I understand, Laurie, and I'm sorry for your recent experience with TalkTalk. Since you recently disconnected your account, we are yet sent you communication to subscribe to Everymail, as TalkTalk sends these out in batches. In the meantime, please reset your email password and try logging into your other emails. I apologize for the delay in resolving your issue.

[Laurie08]

Today I am able to get into just one of my 4 legacy accounts.

I am back (more or less) to where I was on 14th September. 

Talk Talk have not sorted out my issues - the best practical help I have had is from the community here. 

I have given them every opportunity to solve these issues. I began to get terminally frustrated when I felt they got shirty and evasive about defining 48 working hours back in September. This sent me looking at what other providers offered. I had one last go at sorting my email access out on Thursday 6th November. No response. So I went ahead and yesterday transferred my broadband elsewhere.

Talk talk have lost a customer.

I am so disappointed by this experience. 

[nambuso-TT]

Hi there @Laurie08 We noticed your inquiry back in September regarding your subscription to Everymail. Since your account was still active, we filled out the form for you, noting that you were not intended to be part of the movement. As of November 7, 2025, your services with TalkTalk have ended. You’ll soon receive communication about subscribing to Everymail. In the meantime, as you are having trouble accessing your account, please try resetting your email password. Thanks.

[Gliwmaeden2]

Sadly staff are not back before Monday morning, @Laurie08.

I wonder if it's worth setting up an alternative free address that you can use for banking communications etc?

Then the address stays with you whichever ISP you choose to be with. 

[Laurie08]

Yes   - Sunday morning - confirmed. All of them

Put in mail address and password - then I cannot get beyond a 'whirling wheel' on apps.talktalk.co.uk.

It is very frustrating - 'TalkTalk for everyone" - not for me anymore.

I very much appreciate the interest shown in my query (i.e this service failure) by my fellow customers.

[Philile-TT]

@Laurie08 just to confirm all your emails are not working? 

[Gliwmaeden2]

@Philile-TT, @Laurie08 wrote in the opening post:

"I have listed my historic addresses in my profile. I would be grateful for help and info."

Surely these are still listed there?

[Philile-TT]

@Laurie08 please list all your emails in your private notes and let us know once you have done that. 

[Gliwmaeden2]

Escalated for attention from staff, @Laurie08.

[Laurie08]

Please will someone respond?

I'm still attempting to log in. I want to access utility and banking services. 

Thank you

[Laurie08]

I tried to access my emails today. I cannot get beyond a log in page.

Please would someone at TalkTalk tell me what the current status of my 4 'historic' email addresses is. 

[sabelo-TT]

Well, the 48working hours means 2days from escalation date. 

[Laurie08]

It is one week on and the situation has worsened.

The only way I could even see emails in 2 of my accounts is by subscribing.

You gave me no warning.

A click on the screen takes me straight to the subscribe page. Every time I try another tab opens, but no email access.

I'm getting worn down by this. I'm tempted to just walk away.

I pay my broadband subscription.

I get mediocre speeds.

You want more money from me.

Arghhh!

[Laurie08]

sabelo - you have not explained what 48 working hours means. please - somebody do so

[sabelo-TT]

We do understand your concerns about this however, the timescale provided is the exact timescale provided by our email team. I will kindly ask for your patience with this as assure you that this will be sorted. 

[Laurie08]

Thank you Mandisa -

I cannot see what time you posted this message about my email being restored in 48 working hours. It would be helpful if you would give me a day and time when that 48 working hours would have elapsed. For example 'by Wednesday at 9 am'

If there are 24 working hours in a day the message means something very different to if there are 6 working hours in a day. 

Not trying to be difficult - just trying to manage my expectations

Thanks

Laurie

[Laurie08]

Thank you Mandisa

Your advice seemed very sensible - I cannot follow it

I am unable to update recovery details or do anything at all on  l....._......K@lineone.net and also j...........t@lineone.net

The first message I get when logging in is an ACCOUNT DELETION NOTICE

that my account will be deleted in 30 days. If I click anywhere on the page I am sent to the subscription page "Upgrade Your Email Experience with Everymail"  in other words......

- There is no opportunity to update recovery details.

- There is no opportunity to read, export do anything with emails received.

I still have no access to my other account l........k@tiscali.co.uk - my password is incorrect message - reset details are not coming thru to phone or recovery addresses. I would reset my details if I could.

[mandisa1-TT]

I would advise please update your recovery details, maybe change them to SMS/ the email address that is working,  so you can be able to reset your password.