EMAIL ADDRESS NEED LINKING TO BROADBAND ACCOUNT

[DRKRB]

@Tiscali.co.uk address being cancelled despite having TalkTalk broadband.

[nambuso-TT]

Hi there @DRKRB. Thank you very much for adding the details. Please confirm if you received an email stating that you should subscribe to Everymail.

[DRKRB]

I have done as advised, thank you.

[nambuso-TT]

Hi there

@Gliwmaeden2 Thank you very much for advising the customer.

@DRKRB please let know once you've done the above as advised by @Gliwmaeden2 

[Gliwmaeden2]

@DRKRB, make sure that your community forum profile details are completed, as well as putting the email address in Private Notes. 

Go via your avatar; settings; Personal Information. 

Add your Talktalk phone number or account number etc.

Private Notes are further down that area. Scroll further still to SAVE CHANGES. 

[Gliwmaeden2]

@DRKRB, have you added all affected email addresses to your profile area? As a current broadband account holder, it's important that staff complete a webform for you with the information you provide to enable continued use of your Talktalk legacy emails.

Please read:

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Staff will process this on Monday, but it may take some time before sending resumes as normal.