Hi @andyC13
Could you elaborate please on how you access your mails, WebMail or third party client such as Outlook or Thunderbird, and when you get this message? Is it when receiving, sending or viewing, and is it on all mails or certain ones only.
Could I also ask please that your don't use capitals as this can be seen as shouting when used on forums. Thank you.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
