EMAILS BLOCKED

[Gillespie]

My outlook emails have been blocked for over 2 weeks . I can only get email via webmail and cannot reply to these emails . Message is "sender blocked" . I am being passed around on talk talk chat 

[sabelo-TT]

Hello there @Gillespie , thank you for bringing this to our attention. 

I apologize for any trouble this may have caused you. I understand that you're currently unable to access your Outlook email. This issue often happens when users haven't installed the necessary email settings on their devices to access their third-party emails.

For more information on this just click on the following link 🙂  Email settings | SMTP, IMAP & POP3 | TalkTalk Help & Support

[Gliwmaeden2]

@Gillespie,

I've removed your email address from public display. 

Please NEVER post anything that sensitive in the public thread.

That's why you were asked to complete your community forum profile details, and anything extra of that sort can go in the Private Notes area, further down the Personal Information section...then SAVE CHANGES. 

As mentioned in the first reply, forum staff are not on here at weekends. 

You need to look out for staff replies during business hours, Monday to Friday. 

[Gillespie]

I have updated profile . I am not any further on with this issue . 3 weeks now since I have been able to send an email 

[Gillespie]

I am still having the same issues . No matter what I do - change passwords, try different browser etc I am still getting the same message as below .My wife has talktalkemail and she is not having any issues sending or receiving . Noone seems to be able to help. I have spent about 6 hours on talktalk web chat with various advisors but I am no further on . Have I been hacked, phished or is there any other explanation. I am getting  emails through web mail but just not able to send any at all 

 <XXXX@talktalk.net>: Sender address rejected: You are blocked sending mail

[siphosethu-TT]

Hi there Gillespie, please confirm if you are still having the same issues. Thanks

[Divsec]

Hi @Gillespie your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Unfortunately it's weekend and the staff who can help you won't be back until Monday.