Email Blocked

[andysue]

Hi I am having trouble with my forwarded email through gmail that a lot but not all of my emails are being blocked ie:-

Message blocked Your message to **************@talktalk.net has been blocked. See technical details below for more information.

The response from the remote server was: 552 5.2.0 CwG2sYhEJC0bGCwG3soF7n Content rejected (TT992)  can you sort this please ? Thank you Andy

[andysue]

Hi Ady,

Well I dont know when it was supposed to be cleared up but it hadnt on the 16/June/24.

I will have to see when I next buy something on Ebay or Something else triggers it, time will tell, I will let you know.

Thanks for replying.

Andy

[Ady-TalkTalk]

I was told we'd made some changes last week and the problems should have cleared now. 

Ady

[Gliwmaeden2]

@andysue, please see my message from earlier in this thread. 

I've just removed another personal email address displayed in your most recent post. 

[andysue]

Just bought something else today on Ebay & the 2 emails i Received back for paying have also been blocked/rejected ? :-

Message blocked Your message to XXXXXXXX@talktalk.net has been blocked. See technical details below for more information.

The response from the remote server was: 552 5.2.0 IlY2sgBt3LfeTIlY3s9t0u Content rejected (TT992)

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; ********@paypal.co.uk
Arrival-Date: Sun, 16 Jun 2024 01:47:37 -0700 (PDT)
X-Original-Message-ID: <02.07.04350.7A6AE666@ccg01mail04>

Final-Recipient: rfc822; and*********@talktalk.net
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.talktalk.net. (62.24.202.42, the server for the domain talktalk.net.)
Diagnostic-Code: smtp; 552 5.2.0 IlY2sgBt3LfeTIlY3s9t0u Content rejected (TT992)
Last-Attempt-Date: Sun, 16 Jun 2024 01:47:42 -0700 (PDT)

[andysue]

Just bought something on ebay & had 2 replies come back for payment both blocked :-

Message blocked Your message to andrew***********@talktalk.net has been blocked. See technical details below for more information.

The response from the remote server was: 552 5.2.0 IV2gsHlwZ5PT1IV2hsIW34 Content rejected (TT992)

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; ********@paypal.co.uk
Arrival-Date: Sat, 15 Jun 2024 08:10:09 -0700 (PDT)
X-Original-Message-ID: <1E.4A.04233.FCEAD666@ccg01mail06>

Final-Recipient: rfc822; andrew*********talktalk.net
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.talktalk.net. (62.24.202.42, the server for the domain talktalk.net.)
Diagnostic-Code: smtp; 552 5.2.0 IV2gsHlwZ5PT1IV2hsIW34 Content rejected (TT992)
Last-Attempt-Date: Sat, 15 Jun 2024 08:10:13 -0700 (PDT)

[andysue]

Not so far Ady, but thats not very good perhaps they should have informed you before hand?

Thanks for getting back to me.

[Ady-TalkTalk]

I've just been told we made some changes a few days ago that would for a while have triggered the TT512 error. Is it still happening?

Ady

[Ady-TalkTalk]

I'm waiting for an update from the email team. If I don't hear back we'll have to raise a basic fault ticket for this. 

Ady

[Gliwmaeden2]

@andysue, I have edited out the @bt.d.mailin.fr address that showed a sender's name.

Nothing of that sort should be left visible in posted information - you can add things in Private Notes at the end of Personal Information, save changes, and alert staff that it's recorded there.

[andysue]

Hi Ady here is another one with a different code :-

Address not found Your message wasn't delivered to andrew**********@talktalk.net because the address couldn't be found or is unable to receive email.

The response from the remote server was: 550 5.1.1 Gdzps4VKKX0QW Recipient Undeliverable (TT512)

Reporting-MTA: dns; 

[andysue]

will do Ady, thanks

Andy

[Ady-TalkTalk]

Keep an eye on it and if certain senders are getting blocked more than others please let me know. 

Ady

[andysue]

Hi Ady

ok thanks for that, sometimes they are from important places like banks, I may have to report to you again to see what is happening, as sometimes they get through & sometimes they dont. I prefer to let myself decide whether it is spam or not. I do use mailwasher so I see my email before I download it. if it is blocked I can look into the body of it to see where it has come from whilst it is on the server.

[Ady-TalkTalk]

The problem is that 992 is the error sent when we block spam so its a legitimate bounce error message as well as showing when a filter has been a little too aggressive. If most mail from most senders is getting through and only odd ones getting blocked there's not much I can do. We block millions of emails per day. I can't ask the team to investigate those. I have raised incidents for blocking of bulk mails from Gmail and others in the last 24 hours though. So if all mail to you from greenking is blocked I can add them to the list. 

Ady

[andysue]

Hi Ady, It is happening to some emails, it is very sporadic. Sometimes from important stuff like Banks. Its not down to any specific sender & has been happening for months. I did report it once before but it is happening more lately. Hope this helps.

Infact here is another one from Green Kings :-

Message blocked Your message to a***********@talktalk.net has been blocked. See technical details below for more information.

The response from the remote server was: 552 5.2.0 EWHwsWuc56EwHEWHxsFlYf Content rejected (TT992)

[Ady-TalkTalk]

Hi andysue, is this happening to all mail sent through from Gmail or some? 

Ady

[Gliwmaeden2]

I'll re-escalate this for you, @andysue. Staff are not on here at weekends, so it takes a while to catch up during the week. 

[andysue]

& again Is anyone reading this?

The response from the remote server was:

552 5.2.0 E6b8slj1zRa8lE6b9spZWW Content rejected (TT992)

[andysue]

I have another one?

The response from the remote server was:

552 5.2.0 DMxVsUci6GwdXDMxtsy1P9 Content rejected (TT992)

Can you fix this please?